Tui UK vows to pay Covid holiday refunds by October after complaints
Tui UK has committed to paying any outstanding refunds for package holidays cancelled because of the coronavirus pandemic by 30 September after the regulator received...
Tag : Competition and Markets Authority
Competition watchdog takes enforcement action over leaseholds
The competition watchdog has launched enforcement action against four of the UKâs leading housing developers â Barratt, Persimmon, Taylor Wimpey and Countryside Properties â after...
Ofgem faces pricing rebellion from energy network suppliers
National Grid has warned the energy regulator to rethink its plans to crack down on energy network companies as the industry prepares to mount an...
Complaints and refunds: how to get companies to listen
If it feels as if every company you have contacted in recent months has done everything it could not to talk to you, that may...
MPs urge government to provide targeted emergency coronavirus support
The government should prepare to step in with targeted emergency support to help people and businesses that would be hardest hit by a second surge...
Viagogo ‘refusing to refund fans’ for gigs cancelled in pandemic
The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to...
Travel agents resort to hardline tactics to get out of a refund
The tone was pleasant, but the message on Steph Nixonâs voicemail contained a threat. Nixon, like thousands of others, had been informed by her travel...
âThey’re all passing the buckâ: UK travel firms flout the law on holiday refunds
Travellers whose trips are cancelled because of the coronavirus pandemic face a summer of stress as companies rewrite the rules to avoid refunding them. Thousands...