The Star issues bleak financial outlook as high-rollers stay away

The Star has issued a sombre trading update as high-rollers continue to avoid its three casinos and costs associated with its regulatory compliance continue to eat into its earnings.

The country’s second-biggest casino business said on Monday its interim chief financial officer Neale O’Connell will also take over chief executive officer duties, as the group continues its recruitment efforts for both roles. Ex-Crown head Steve McCann has been considered to be the front-runner for the top job since the company’s former boss Robbie Cooke abruptly left The Star in March.

O’Connell addressed analysts and investors on Monday morning, saying the business expects to make up to $1.68 billion in total revenue across its two casinos in Queensland and one in NSW this financial year. This is a fall from the $1.8 billion in 2023, which was originally thought to be the low point for the embattled business.

The Star recorded a total loss of $2.44 billion in 2023, with Cooke adamant at the time the group would do better this year.

“We won’t get back to pre-COVID-19 levels, but things are moving in the right direction, and I’m feeling more confident about the operational performance,” Cooke said last September.

However, The Star has since been hit by a second NSW inquiry into its operations to assess how far it’s progressed from the first time its extensive anti-money laundering and counterterrorism breaches were exposed. It’s still yet to secure viability of its casino operations, almost two years after Adam Bell’s initial findings, which led to its NSW licence being suspended.

Loading

The Star told investors it is aiming to expedite ways to reduce operating costs, which have grown to $92.5 million this quarter, up from $92 million in Q3 due to increased regulatory costs.

The group’s VIP rooms continue to be the worst performers while trading across its main gaming floors in Brisbane, Sydney and the Gold Coast has shown single digit growth.