The future is envisioned with AI robots replacing humans in all service industries, including gambling and all other types of machinery. A recent talk in the US was about the AI Barista robot. This robot was presented by Richtech Robotics at the CES event in 2024. It is an AI robot that replaces the barista at the casino, making a smooth, delicious latte.
Likewise, sooner or later, AI robots will be serving customers in gambling industries such as casinos, sports betting industries, and online casinos.
Dive into this article to learn more about the future of AI in the gambling industry.
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AI Robots at Casino
The barista takes up to months or years to master the latte-making skill. But, the AI robots learn it in a minute and do the job of 10 baristas in the casino. This innovation worries the casino union workers because they would lose their jobs to the robots powered by artificial intelligence. Most casinos have already used AI for marketing, voice and face recognition, automation, fraud detection, and predictive maintenance.
Perks of AI in Gambling
AI software has been used in most online casino gaming and betting platforms across the US. Let us see why it is considered superior to manpower by looking at its benefits.
1. Personalized Gambling Recommendations
AI software analyses the previous gaming history of the player in the online casino and recommends the games that suit them the best. If you wish to play the online slots, you need to waste your time searching for the games in the endless list. Because the AI will customize your home page per your game preferences in the previous session, this personal recommendation will enhance the players’ overall gambling experience.
2. Improved User Interface and Customer Service
As the players play online, the speech recognition and the natural language processing tools enhance the game’s functionality. The players can check their balance, place bets, and go to other features with a click. Additionally, you can communicate with the AI-powered virtual assistant to clear your doubts and queries.
This virtual assistant is available 24/7 to help you clear your queries and reduce labor costs. The players get a quick response to their problems and will focus on the game instead of connecting with human customer support and waiting long for the solution.
3. Frauds Detection and Prevention
Fraudulent activities in online gaming prevent many dealers and players from getting into the game. This threat has been reduced in number after integrating AI software into online gambling platforms. The AI algorithm can identify fraudulent activities such as abnormal betting, suspicious transactions, and more. AI-powered systems protect the players from online gaming fraud and gain the customers’ trust in the gambling platforms.
4. Responsible Gambling
The US National Council has reported that 4-6 million individuals were affected by the problem gambling. This is said to be the addiction of the players to online gambling. As a result, many people have lost their wealth in online gambling.
However, after introducing AI technology in online gambling, people were limited to game access with certain criteria. Such criteria are number of bets per day/session, total betting amount, and total playing time. AI can monitor the player’s activity and notify them if they break through the parameters.
5. Game Optimization
Most of the sports betting industry faces a struggle in calculating the odds. Nowadays, AI-powered algorithms efficiently calculate the odds, so bookmakers rely highly on AI in sports betting. AI analyses the vast amount of data and patterns that sometimes humans fail to notice. This helps the bettors make more accurate bets according to the sports trends.
6. Automated 24/7 Gaming Experience
AI robots at live casinos reduce the costs of hiring staff for the private hall. Gambling industries have started using AI robots to provide customers an automated 24/7 gaming experience. In land-based casinos, Roba, the robot, does the dealer’s work. It is trained to collect the cards from the table, load them back into the shuffler for the next game, deal with cards, and show the outcome of the games.
Limitations of AI in Gambling
There are many benefits of integrating AI algorithms in the gambling industry, but it has its limitations. AI cannot replace human interactions in the gambling or sports betting industry. AI cannot interact with the customers in land-based casinos as effectively as humans do. Safety and privacy concerns of the bettors need to be considered while using the open AI model technology.
Another drawback was the over-reliance on AI technology and the misleading predictions generated by AI. Complete betting decisions by AI algorithms will lead to the loss of human intuition and personal analysis.
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